Return policy

We have a 15 day return policy, i.e. you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. You will also need the receipt or proof of purchase or order number.

To start a return, you can contact us at info@atelierevia.com.

If your return is accepted, we will send you a return shipping label, with instructions on how and where to send your package.

Damaged products and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.

Exception
Unfortunately, we are unable to accept returns of discounted items or gift cards. They are final sale.

Refund
We will notify you once we have received and inspected your return, and let you know whether or not the refund has been approved. If your request is approved, you will automatically be refunded to your original payment method within 10 business days.

If more than 10 business days have passed since your refund was approved, please contact us at info@atelierevia.com.